Impartiality of the EWIVS certification body

Neutrality in the certification of management systems and persons

All activities and the associated rights and obligations are the full responsibility of the EWIVS certification body. This applies to the certification of management systems as well as persons.

Support

Our customers receive comprehensive support in order to achieve certification that is recognized on the market.

Decisions by the certification body

All decisions of the certification body are based on the normative requirements and sufficient objective evidence. Certification is only granted if there is sufficient evidence of compliance with the normative requirements. Applications for certification are only accepted if no conflicts of interest exist or can be ruled out by special regulations.

Impartiality, independence and anti-discrimination

All decisions regarding certification, including granting, renewing, maintaining, extending, restricting, suspending, refusing or restoring, are made impartially, independently and objectively. The services of the certification body are open to all market participants who meet the certification requirements. There are no discriminatory conditions or unreasonable demands.

Cooperation with consulting organizations

The certification body does not offer consulting services or internal audits and has no relationships with consulting organizations. Our services are offered directly on the market, without any suggestion that certification by certain consulting organizations would be easier, faster or cheaper.

Confidentiality and data protection

We have clear rules and legally enforceable agreements to protect the confidentiality of information and data collected or generated during certification activities.

Dealing with complaints and appeals

We have binding rules for dealing with complaints and appeals. These are examined objectively and only processed by persons who were not involved in the decision-making processes of the certification body or the audit.Personnel of the certification bodyBoth internal and external personnel who have an influence on certification activities are instructed to act impartially and not to allow any commercial, financial or other pressure that could jeopardize impartiality. External personnel are checked to ensure that they have not carried out any consulting activities for the client to be certified in the last two years.Finances, risk and liabilityThe finances and sources of income of the certification body are managed in such a way that impartiality is not jeopardized by economic or other pressures. Measures are taken to assume liability and assess risk. If impartiality is jeopardized by commercial, financial or other pressures, no certifications will be offered or provided.Committee to safeguard impartialityA committee has been set up to support and advise the certification body in maintaining impartiality. The committee helps to develop regulations to ensure impartiality, promotes trust in certification and monitors compliance with the objective provision of certification activities. The committee annually assesses the impartiality of audits and decision-making processes and identifies potential risks in order to plan measures to eliminate or minimize them.

Personnel of the certification body

Both internal and external personnel who have an influence on certification activities are instructed to act impartially and not to allow any commercial, financial or other pressure that could jeopardize impartiality. External personnel are checked to ensure that they have not carried out any consulting activities for the client to be certified in the last two years.

Finances, risk and liability

The finances and sources of income of the certification body are managed in such a way that impartiality is not jeopardized by economic or other pressures. Measures are taken to assume liability and assess risk. If impartiality is jeopardized by commercial, financial or other pressures, no certifications will be offered or provided.

Committee to safeguard impartiality

A committee has been set up to support and advise the certification body in maintaining impartiality. The committee helps to develop regulations to ensure impartiality, promotes trust in certification and monitors compliance with the objective provision of certification activities. The committee annually assesses the impartiality of audits and decision-making processes and identifies potential risks in order to plan measures to eliminate or minimize them.